How your order reaches you
We design and pack the product. The order itself, from checkout to your doorstep, runs through our product listing on the marketplace.
- Where you order
- On our product listing, opened by any Shop button.
- Delivery date
- Shown on the listing for your address before you pay.
- Packaging
- Mostly small padded envelopes; ornament and wrapping boxes ship in cartons.
- Tracking
- In the order history of the account you bought with.
Before you order
Pick the size, count or flag on our page and the Shop button opens that exact version of the listing. Double-check it there before checkout; the listing is where the order is actually placed, so its choice is the one that ships.
Delivery options, speed and any delivery charge depend on your address and on the account you use, and they're all shown before you pay. We don't add anything on top.
Once it ships
Our packs are small and light by design. Nose vents, clips, picks and adapters travel in slim padded mailers that fit through most letterboxes. The larger fabric storage boxes arrive folded flat in a carton.
Tracking updates appear in your order history. If a parcel is marked delivered but you can't find it, check with neighbours and the building's mailroom first; small mailers are easy to miss.
Late or lost
If the latest delivery date has passed, use the order page to report it: that's the quickest route to a replacement or refund. Then drop us a line at [email protected] so we know a batch went astray.
Outside the United States
Some of our products are listed in other countries and some aren't. If an item can't be sent to your address, the listing tells you before checkout. We can't arrange private international shipping ourselves.
Sending a gift
Enter the recipient's address at checkout and, where the listing offers it, add a gift message. The beard bib and the ornament boxes are our most-gifted things.